HISTORY OF RAPID RESPONSE


 

Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring Services in 1992. With their combined fifty years of industry experience in the growth, management and operations of alarm and security companies, MacDonnell and Atkins had and maintain a keen insight into the needs of Security System Dealers and Installers. The ability to anticipate and meet the needs of Dealers and their customers from a monitoring center, and a will to not merely meet but exceed industry standards and customer expectations set Rapid Response Monitoring apart from the pack from its very beginnings.

This competitive edge has fueled the growth of Rapid Response from an initial twelve dealers to a national client base of more than 900 active dealers (and growing). Rather than rest on its laurels, Rapid Response continues to advance the programs that have attracted the industry's premiere companies: Dealers that rank service and responsiveness their highest priority in selecting their Monitoring Center service provider.

With a state-of-the-art 40,000 square foot headquarters facility in Central New York, Rapid Response Monitoring is listed by Underwriter Laboratories and certified by Factory Mutual. Rapid Response is one of fewer than two dozen Central Stations approved to monitor fire alarms in New York City. In addition to fire alarms, Rapid Response also monitors burglary, supervisory & medical signals, and offers GPS tracking/monitoring. Rapid Response performs monitoring of military, commercial, and residential accounts as well as provides answering service capability for its Dealers. Video, voice and data are processed by highly trained personnel to ensure error free handling of calls and signals.

Rapid Response's headquarters and Monitoring Center boast quadruple system redundancy for superior service reliability, utilizing our own in-house programming, technical and support staffs. The facility has been custom designed and maintained to exceed all industry monitoring standards. Our work areas and our on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient. Rapid Response additionally plans to establish a West Coast addition to its headquarters to accommodate an expanding market in those states.

Rapid Response marks its fifteenth anniversary in 2007. The company remains committed to continued investment in its people, technology and programs, and its original objective: Serving Dealers who want to exceed the expectations of their own subscribers and being the best provider of monitoring services, protecting lives and property, anywhere. Rapid Response is proud to have the most responsive, motivated employees in the industry, who take pride in maintaining the trust and confidence of the many fine companies that we are privileged to serve.